Guest Services
Guest Services
Contact Us
Our Guest Services desks are open on Level B1 near Valet and Level 2 near Mecca Maxima during Centre opening hours. You can contact the Guest Services team on (03) 9870 8377 during our opening hours.
Lost & Found
Lost property is collected and stored at the Guest Services desk on Level B1 near Valet Parking. All items are held for a period of two months, except for valuable items which are handed to the local police station on the same day.
If you have misplaced an item, please contact us on (03) 9870 8377 to provide a description and leave your details.
If you have misplaced an item, please contact us on (03) 9870 8377 to provide a description and leave your details.
Mobility Equipment
Complimentary mobility equipment including wheelchairs and motorised scooters can be loaned from Guest Services. Book by calling (03) 9870 8377 or visit Guest Services on Level B1 (near Valet Parking).
Gift Cards
The perfect present every time. An Eastland Gift Card is the ultimate way to keep that someone special spoilt for choice.
The Eastland Gift Card is currently available to purchase at our Guest Services Desks or online, available for contactless drive-through pick up through Order & Collect, or can be posted via registered post.
Gift Cards can be purchased for any amount between $20 and $500, with a $1.50 issuance fee. All gift cards are presented in a gift box and are valid for 36 months. An Eastland Gift Card can be used at any Eastland store with EFTPOS facilities.
Click here for more information or to purchase a Gift Card online.
Click and Collect
Have your online purchases delivered to Eastland, saving you the hassle of waiting for your parcel at home and ready to collect at your convenience. Through ParcelPoint, you can select Eastland as the delivery location for many of your favourite online shopping sites including eBay, ASOS, The Iconic and more. The tracking service will alert you via email or SMS when your items are ready to be collected.
Private change room facilities are also available for you to try your purchases and if you're not satisfied with your purchases, our attendants will organise a return or exchange for you on the spot.
Click & Collect is located at B1 Guest Services (near Valet Parking) via entry 5 off Ringwood Street, or entry 6 off Warrandyte Road.
Private change room facilities are also available for you to try your purchases and if you're not satisfied with your purchases, our attendants will organise a return or exchange for you on the spot.
Click & Collect is located at B1 Guest Services (near Valet Parking) via entry 5 off Ringwood Street, or entry 6 off Warrandyte Road.
Free WIFI
At Eastland, we want to ensure you have every experience you need – and those you are yet to discover - at your fingertips.
Free WiFi is available throughout Eastland. To connect, ensure WiFi on your device is enabled and select the available network profile called “Eastland WiFi” and follow the prompts.
*Terms and Conditions apply. Please visit Guest Services if you require any assistance.
ATMs
With so many fabulous things to do and find at Eastland, we have made your experience easier with all major bank ATMs within your reach at every turn, on all levels.
Boardrooms
From formal boardrooms to a collaborative business hub or an intimate lounge, there is a facility available to suit your needs.
In line with government restrictions our boardrooms are currently closed. We apologies for any inconvenience caused and look forward to updating you when these circumstances change.
For more info, click here.