Legal

Car Park Accounts

 

Customer Account Terms and Conditions

Before you complete the Application to register for use of the Ticketless Parking System, please read and accept these Terms and Conditions. These Terms and Conditions, together with the policies, notices and disclaimers referred to below, form the agreement between you and Eastland Property Holdings Pty Ltd ACN055 780 295  as trustee for Eastland Shopping Centre trust (Eastland Shopping Centre , we or us) regarding access to and use of the Ticketless Parking System and Website (https://parking.eastland.com.au/public/home.htm). Please read these Terms and Conditions carefully.

1. Cinema and Restaurant Patrons

Cinema and restaurant patrons are eligible to receive a total of an additional one hour of free parking.

Cinema validation:

- Customers must keep their cinema tax invoice in order to receive an additional 1 hour free parking.

- Customers must validate their parking on the same day by using the barcode on their  cinema tax invoice, either:

  • before returning to their car, at any pay station (located in the lobby entrances of each car park); or
  • at car park barriers on exit.

 

Restaurant validation:

- Customers must obtain a barcode when paying their bill at any Town Square or Level 3 restaurant to receive an additional one hour free parking.

- Customers must validate their parking on the same day by using the barcode, either:

  • before returning to their car, at any pay station (located in the lobby entrances of each car park); or
  • at car park barriers on exit.  

 

Directors, management, employees, contractors, retailers and their staff of Eastland Shopping Centre or of its related bodies corporate, or of the agencies or companies are unable to redeem this offer.

2. Registering a Customer Account

2.1 You must complete an Application in the required form. By completing and submitting an Application you accept these Terms and Conditions.

2.2 Fees and charges may apply to your use of the Ticketless Parking System from time to time, including payments via credit card will incur an 8 cent credit card transaction fee per transaction The amount of these fees and charges, and any limits or further conditions which apply to them, will be as listed or specified on the Website (which may be altered or updated from time to time) and/or as notified by Eastland Shopping Centre in writing at any time.

2.3 Eastland Shopping Centre may decide, in its absolute discretion, whether to accept or reject an Application. Eastland Shopping Centre may change Application requirements from time to time at its discretion.

2.4 You will be issued with a confirmation email following acceptance of an Application. This confirmation constitutes acceptance as a Casual Parker only.

(a) Retail Staff Parker: If you wish to be recognised as a Retail Staff Parker, then you
must gain separate approval from Eastland Shopping Centre. You will be issued with an email upon your application being approved by Eastland Shopping Centre.

(b) Disabled Parker: If you wish to be recognised as a Disabled Parker, then you must visit the Guest Services Team, East mall, Level 2, near H&M. and complete the Disabled Parker Application.

3. Payments, fees and charges

3.1 During the Application you can nominate to pay parking charges, administration fees, monthly account fees or other fees and charges imposed by Eastland Shopping Centre (Fees) either automatically via a Nominated Credit Card, or at a Pay Station at the Centre.

3.2 If you nominate to pay automatically via a Nominated Credit Card, you must register the Nominated Credit Card before the Customer Account is activated for such use.

3.3 Fees will be charged to the Nominated Credit Card.

3.4 You are responsible for Fees incurred in connection with your Customer Account and Authorised Vehicles.

3.5 Any discounts that you may be entitled to (including disability parking and cinema or restaurant validations) will be applied at the time of payment on the Nominated Credit Card, and will be subject to terms and conditions applying to the provision of such discounts (including any applicable third party terms and conditions that may apply).

3.6 Each time an Authorised Vehicle is used to enter and/or exit the Car Park or utilises additional services you authorise us to debit from your Nominated Credit Card the applicable Fees.  When returning to the car park in the same day, an additional 3 hours free parking will be available if your time of car park entry is more than 1 hour after your previous car park exit.

3.7 Guests entering the car park after 6pm and exiting before 4am will park free of charge.

3.8 Departure from the car park may be delayed if your Customer Account has been suspended.

3.9 Parking charges will be incurred as follows on and from 28 June 2016:

Hours Rate 
Up to 3 hours  Free 
3.0 - 3.5 hours  $3
3.5 - 4.0 hours $4
4.0 - 4.5 hours  $5
4.5 - 5.0 hours $7 
5.0 - 5.5 hours $9
5.5 - 6.0 hours  $12
6.0 - 6.5 hours $15
6.5 - 7.0 hours $25
7.0 and over $30
Maximum Daily Rate - $30
Valet - $10 in addition to rates

*Payments via credit card will incur an 8 cent credit card transaction fee per transaction

4. Payment methods and authority

4.1 You can pay any Fees and other charges incurred on your Customer Account by authorising Eastland Shopping Centre to debit amounts from a Nominated Credit Card, or any other means Eastland Shopping Centre agrees to in writing.

4.2 By authorising Eastland Shopping Centre to debit amounts from a Nominated Credit Card you:

(a) Warrant that you are an authorised signatory to the Nominated Credit Card; and

(b) Authorise Eastland Shopping Centre to debit the Nominated Credit Card with the Fees referred to in clause 2 of these Terms and Conditions, and any other payments
 
and amounts owing, deposits, fees or charges in accordance with these Terms and Conditions.

4.3 If you believe there has been an error in debiting the Nominated Credit Card you must contact Eastland Shopping Centre (refer clause 10) as soon as possible.

4.4 Eastland Shopping Centre reserves the right to charge you a merchant services fee for using a Nominated Credit Card to make payments in accordance with these Terms and Conditions. Any such fee will be disclosed on the Website.

4.5 You are at all times responsible for paying any amounts owing under these Terms and Conditions and ensuring there are sufficient clear funds/credit available in any Nominated Credit Card to meet your payment obligations under these Terms and Conditions.

4.6 If there is insufficient credit available in a Nominated Credit Card to meet your payment obligations under these Terms and Conditions, or your Nominated Credit Card is declined, you may be charged fees and charges and/or interest by both your financial institution and by Eastland Shopping Centre, and your Customer Account may be suspended.

4.7 You must notify us immediately if the Nominated Credit Card expires, is cancelled, suspended or is otherwise not useable. In these circumstances we may suspend your Customer Account unless you have provided us with details of the alternative Nominated Credit Card and an authority for us to debit the alternative Nominated Credit Card.

5. Customer Account Statements, notifications and tax invoices

5.1 You may view your Customer Account Statement at any time by logging into your Customer Account on the Website.

5.2 We may elect to provide instant SMS services or other similar services in relation to selected Customer Accounts. You may opt out of receiving these services via the notification preferences within your Customer Account. These Terms and Conditions will apply to such services when they become available. Further details of the services and any fees or charges and the conditions which apply to the services may be included on the Website from time to time.

5.3 SMS messages will be sent to the mobile number nominated in your Customer Account.

5.4 Email messages will be sent to the email address nominated in your Customer Account.

6. Closing your Customer Account

6.1 You may close your Customer Account at any time by notifying us in writing (including email) and paying any outstanding fee balance.

6.2 We will process any final payment from your Customer Account and then:

(a) If there is money owing to your Customer Account, we will collect this from you by debiting the Nominated Credit Card the outstanding amount; or

(b) If there is any credit balance in your Customer Account we will return this to you between 8 and 30 days after receiving notification from you to close your Customer Account by crediting the Nominated Credit Card with the credit balance.

7. Authorised Vehicles

7.1 You are liable for the applicable fees and charges incurred by any Authorised Vehicle while that Authorised Vehicle is linked to your Customer Account.
 
7.2 You are liable for all fees and charges incurred by other persons who use your Authorised Vehicle.

7.3 If an Authorized Vehicle is lost or stolen you must notify us immediately (refer clause 10 for contact details). You are liable for any Fees incurred in respect of an Authorised Vehicle until you notify us. We will endeavour to have the Authorised Vehicle deactivated from your Customer Account as soon as reasonably practicable.

8. Liability

8.1 To the extent permitted by law, we, our directors, officers, agents, employees and contractors, will not be liable or responsible to you for and you release and indemnify us from any loss, damage, liability or claims including but not limited to any indirect, consequential or economic loss or loss of profits, or incidental or punitive damages, damage or corruption of data or records, loss of opportunity, revenue, goodwill, anticipated savings, or other economic loss, liability, expense, costs or damage however arising, suffered by you under or in connection with the Parking system, the Website or in connection with these Terms and Conditions, except to the extent such loss, damage, liability or claim is caused by our negligent act or omission.

8.2 To the extent permitted by law, you acknowledge that:

(a) your use of the Website is entirely at your own risk and is provided without warranty, either express or implied;

(b) we do not accept responsibility for:

(i) any interference, loss or damage to your data, computer system, or mobile device which arises in connection with your use of the Ticketless Parking System and Website. Although reasonable precautions have been taken, we do not guarantee the Website will be continually available or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted through the Ticketless Parking System and Website; or

(ii) failures, errors, omissions or interruptions in the availability of the internet, telecommunications systems or email transmissions.

9. Suspension and termination

If:

(a) you do not comply with these Terms and Conditions or if we have reasonable grounds to believe that you are likely to breach them; or

(b) you give false, inaccurate or misleading information in your Application; or

(c) your Application is rejected,

we may suspend or terminate your access to the Ticketless Parking System and Website or any part or feature of it. These Terms and Conditions survive any such suspension or termination.

10. Use of information collected in your Application

If you provide personal information (including your credit card information) in relation to your Customer Account through the Website or in person at Eastland Shopping Centre, your personal information will be stored and retained by Eastland Shopping Centre or its agents for your future transactions.  You can manage your credit card information by logging
 
into the Website going to the "Modify Your Details" section. Personal information will be dealt with in accordance with the Eastland Shopping Centre Privacy Policy, available at the Eastland Shopping Centre website  or on request from the Guest Services Team, East side, Level 2 near H&M, or at Valet located in the East car park at level B1.

11. General

11.1 In exercising your rights under these Terms and Conditions, you must at all times comply with all applicable laws.

11.2 The availability of free parking at Eastland Shopping Centre is limited to 3 hours only. The new License Plate Recognition (LPR) system captures and records the time of entry for each car and assigns this entry time to the car registration. Where a car exits and then re-enters the car park within 1 hour, parking charges apply for the duration of the total time parked in the car park, from the time of the first recorded entry.

11.3 You represent and warrant that you have full power to enter into and perform your obligations under these Terms and Conditions.

11.4 You agree that your use of the Car Park is subject to the Car Park terms and conditions or any other signage displayed in the Car Park from time to time, and directions given by us whilst you are using our Car Park.

11.5 Nothing in these Terms and Conditions is intended to exclude, restrict or modify any provisions of any legislation which may not be excluded, restricted or modified by agreement.

11.6 We may at our absolute discretion amend, vary, or replace these Terms and Conditions at any time (effective immediately) without giving a reason by posting any amendments, variations or replacement terms and conditions on the Website. You will be bound by the amended, varied or replaced terms and conditions until you close your Customer Account. We recommend you check the Website from time to time to see if these Terms and Conditions have changed.

11.7 We may assign novate or otherwise deal with any of our rights or obligations under our agreement with you (as represented by these Terms and Conditions) or attempt or purport to do so, without obtaining your consent.

11.8 If we fail at any time to insist upon strict performance of any of your obligations under these Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms & Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

11.9 You are responsible for the payment of any and all taxes, duties, charges, imposts or other liabilities imposed by any government agency, government taxation agency or other government body, including without limitation, any customs duty, any additional GST payable or any value added tax imposed on any service acquired or ordered by you from the Website.

11.10 These Terms & Conditions and any document expressly referred to in them represent the entire agreement between you and Eastland Shopping Centre.

12. Enquiries and complaints

12.1 Enquiries can be directed as follows:

(a) Guest Services Team, East side, Level 2 near H&M, or at Valet located in the East car park at level B1.  They will contact the Car Park staff to attend.

 

For further information:

Car Park conditions of entry

Privacy Policy