Guest Services
Guest Services
Lost & Found
Lost property is collected and stored at the Guest Services desk on Level B1 near Valet Parking. All items are held for a period of two months, except for valuable items which are handed to the local police station on the same day.

If you have misplaced an item, please call Guest Services on (03) 8820 8028 to provide a description and leave your details.
Mobility Equipment
Complimentary mobility equipment including wheelchairs and motorised scooters can be loaned from Guest Services. Book by calling (03) 9870 8377 or visit Guest Services on Level B1 (near Valet Parking) or Level 2 (near Peter Alexander). 
Click and Collect
Have your online purchases delivered to Eastland, saving you the hassle of waiting for your parcel at home and ready to collect at your convenience. Through ParcelPoint, you can select Eastland as the delivery location for many of your favourite online shopping sites including eBay, ASOS, The Iconic and more. The tracking service will alert you via email or SMS when your items are ready to be collected.

Private change room facilities are also available for you to try your purchases and if you're not satisfied with your purchases, our attendants will organise a return or exchange for you on the spot.

Click & Collect is located at B1 Guest Services (near Valet Parking) via entry 5 off Ringwood Street, or entry 6 off Warrandyte Road.

At Eastland, we want to ensure you have every experience you need – and those you are yet to discover - at your fingertips.

Free Wi­Fi is available throughout Eastland. To connect, ensure Wi­Fi on your device is enabled and select the available network profile called “Eastland WiFi” and follow the prompts.

*Terms and Conditions apply. Please visit Guest Services if you require any assistance.

Gift Cards
The perfect present every time. An Eastland Gift Card is the ultimate way to keep that someone special spoilt for choice. The Eastland Gift Card is available to purchase online or in-centre at Guest Services.

Gift Cards can be purchased for any amount between $20 and $500, with a $1.50 issuance fee. All gift cards are presented in a gift box and are valid for 36 months. An Eastland Gift Card can be used at any store with EFTPOS facilities.
With so many fabulous things to do and find at Eastland, we have made your experience easier with all major bank ATMs within your reach at every turn, on all levels.

From formal boardrooms to a collaborative business hub or an intimate lounge, there is a facility available to suit your needs.

For more info, click here.

Guest Service Desk