Guest Services
Guest Services
Contact Us

Our Guest Services desks are temporarily closed. Please contact us on (03) 9870 8377.

Lost & Found
All lost property items found at Eastland are held for a period of two months, except for valuable items which are handed to the local police station on the same day.

If you have misplaced an item, please contact us on ((03) 9870 8377 to provide a description and leave your details.
Mobility Equipment

*Please Note: During Stage 4 Victorian Government Restrictions, Eastland is not loaning mobility equipment.

Complimentary mobility equipment including wheelchairs and motorised scooters can be loaned from Guest Services. Book by calling (03) 9870 8377 or visit Guest Services on Level B1 (near Valet Parking) or Level 2 (near Peter Alexander).

Gift Cards

The perfect present every time. An Eastland Gift Card is the ultimate way to keep that someone special spoilt for choice.

The Eastland Gift Card is currently available to purchase online, and is available for contactless drive-through pick up through Order & Collect, or can by posted via registered post.

Gift Cards can be purchased for any amount between $20 and $500, with a $1.50 issuance fee. All gift cards are presented in a gift box and are valid for 36 months. An Eastland Gift Card can be used at any Eastland store with EFTPOS facilities.

Click here for more information or to purchase a Gift Card online.


At Eastland, we want to ensure you have every experience you need – and those you are yet to discover - at your fingertips.

Free Wi­Fi is available throughout Eastland. To connect, ensure Wi­Fi on your device is enabled and select the available network profile called “Eastland WiFi” and follow the prompts.

*Terms and Conditions apply. Please visit Guest Services if you require any assistance.

With so many fabulous things to do and find at Eastland, we have made your experience easier with all major bank ATMs within your reach at every turn, on all levels.