As we continue to navigate this quickly shifting COVID-19 period, we remain committed to keeping our community informed and providing a safe environment.
Eastland remains open and trading, serving the essential and everyday needs of those that choose to visit us.
We know that 2020 has been a challenging year for many of us. While this year we face a different Christmas to the one we’re all used to, please be assured that our commitment to the health and wellbeing of our customers, staff and retailers remains our steadfast priority.
In line with this commitment, we continue to maintain a range of precautionary measures to help keep our community safe this Christmas. These include:
In addition to these longstanding measures, this Christmas we’re also introducing some new safety initiatives. These include:
How you can help
We’ll be doing all we can to keep our community safe this Christmas, but we also need your help. We ask that you continue to play your role in keeping our community safe. This means:
Plan your visit this Christmas
To help you stay safe this Christmas, we strongly encourage you to plan your trip in advance and not linger unnecessarily in the Centre:
Keeping Santa safe
Christmas is a little different this year. To find out more about the changes we’ve made to our Santa visits this year, click here.
We thank you for your patience and cooperation as we navigate this festive season together and look forward to seeing you at Eastland soon.
From Monday 9 November there will be changes at Eastland as restrictions are eased across Metropolitan Melbourne.
The Victorian Government has announced a further easing of restrictions, which have a direct impact on the way Eastland operates. We are pleased to be able to begin to welcome back permitted retailers from Monday 9 November.
At this stage, the following goods and services are permitted to reopen, operating in strict adherence to their COVIDSafe plans and density requirements:
These changes are in addition to those changes announced on Wednesday 28 October and from when the following goods and services have been open and trading, operating in strict adherence to their COVIDSafe plans and density requirements.
For further detail on what and how businesses can trade during eased restrictions, visit https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19.
Gyms and Fitness Studios
Cafes and Restaurants
Please note that our café and restaurant retailers are now permitted to serve dine in-customers, subject to restrictions. Details of café and restaurant retailers now serving dine in, and those still offering takeaway and food delivery is available here.
From Wednesday 28 October, our customers can also take a seat and enjoy a meal in our food court seating areas. In line with government restrictions, our food courts will reopen with capacity capped at the lesser of 25% of total capacity, or one person per 8sqm, with customers limited to two people per table. We have allocated seating in our food courts to comply with these directions, so please ensure you only use the tables and seating available.
We are also pleased to be able to welcome back our retail stores. For details on retailers now open and trading, or to contact a retailer, click here. While many stores are now open, we encourage you to take advantage of our Order and Collect service, which lets you order from your preferred retailer and have your shopping delivered directly to your car, allowing you to avoid other shoppers. To find out more, click here.
Beauty and Personal Care Services
Those retailers offering beauty and personal care services are also allowed to reopen for trade, with the requirement that only services where the client can wear a face covering for the duration of the service or procedure are permitted.
Although many of our retailers are permitted to trade, some may have chosen to temporarily close or otherwise reduce their hours while Melbourne is under lockdown. We encourage you to review our directory for the most recent information on individual retailers’ trading hours.
We are thrilled that we are now on the road to reopening and remain committed to keeping our community updated as restrictions ease and our operating conditions change.
For further detail on COVID-19 related restrictions implemented by the Victorian Government, please visit https://www.vic.gov.au/coronavirus-covid-19-restrictions-victoria.
As has been the case throughout the entire COVID-19 pandemic, the health and wellbeing of our customers, staff, retailers and contractors is our number one priority.
Alongside adherence to relevant COVIDSafe Plans, we continue to implement and maintain stringent precautionary measures to keep our entire community safe. These include:
While we are doing what we can to help protect the health of our community, we all have a part to play in keeping our community safe, and that means:
As always, we are closely monitoring public health updates and regularly review the range of measures we have implemented to help keep our community safe and are prepared to respond quickly should we need to. Once again, the health and safety of our community is our overriding priority.
Eastland’s Social Distancing Ambassadors
We’re pleased to be able to welcome specially selected Social Distancing Ambassadors to Eastland. These Ambassadors will roam our malls and provide a reminder of the need to keep a 1.5 metre distance from others.
Our dedicated Ambassadors, dressed in an easily identifiable uniform, are trained to offer friendly and approachable direction to both customers and retailers around correct social distancing and responsible queuing. By fielding questions and reminding visitors to the Centre to maintain social distancing, these roving Ambassadors will relieve pressure in our malls.
Our security, cleaning and customer service staff will also take on the responsibility of dispensing social distancing advice to ensure maximum coverage across the Centre.
If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:
To help keep our entire community safe, please be sure to bring an appropriate face mask with you when you next visit Eastland.
We have implemented a number of measures to assist us and our community in adhering to this directive, including:
Close work with local Police in monitoring our community’s adherence to this directive, generally reminding our community of this new directive and asking those that aren’t wearing face masks, without a valid reason, to leave the Centre.
Thank you for your ongoing patience and understanding as we all adjust to these rigorous new measures and navigate the changes together with kindness and compassion.
Where to buy a face mask at Eastland
The retailers listed below stock face masks, however, please note stock availability is not guaranteed due to the current high demand. We recommend contacting the store before you visit to check whether they have face masks in stock.
Coles - (03) 9879 6956
Go Vita - (03) 9870 2010
Nextra Newsagency - (03) 9870 2410
UNIQLO - (03) 9876 9735
Woolworths - (03) 8841 7618
While there are no longer restrictions on reasons to leave home, as part of the restrictions in place in Metropolitan Melbourne, you can only travel up to 25km from your home. Please keep this in mind if you are planning on visiting Eastland. For more information on the Victorian restrictions, we encourage you to visit https://www.dhhs.vic.gov.au/stage-4-restrictions-covid-19.
If you’re planning on visiting Eastland, it’s important to plan your trip in advance to help keep our community safe. Here are some things to think about when planning your visit:
For more information on things you should consider to ensure a safe and pleasant shopping experience at Eastland, click here.
While we are continuing to assess the evolving situation, and are prepared to respond if necessary, Eastland’s trading hours are as follows:
Monday: 9am – 5:30pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 5pm
Sunday: 10am – 5pm
Our Guest Service Desk located on Level B1 near Valet is open to assist with information on services, gift card purchases and retailer details. Staffed hours are as follows:Monday: 9am – 5:30pm
Click here for a list of stores offering click and collect services.
In accordance with the Victorian Government directive, from 19 October Hairdressers can reopen while beauty and personal care services will remain temporarily closed.
The following Eastland hairdressers and barbers are now trading: