Coronavirus Update
How Eastland is responding to the COVID-19 situation
Published 27 October

As we continue to navigate this quickly shifting COVID-19 period, we remain committed to keeping our community informed and providing a safe environment.


Eastland remains open and trading, serving the essential and everyday needs of those that choose to visit us.



COVID-19 directives – what they mean for Eastland

From Wednesday 28 October, you’ll see a few changes at Eastland as restrictions are eased across Metropolitan Melbourne.


The Victorian Government has announced a staged easing of restrictions, which have a direct impact on the way Eastland operates. While we continue to operate at a reduced level, providing access to permitted goods and services, we are pleased to be able to begin to welcome back permitted retailers in a staged manner from Wednesday 28 October.


At this stage, the following goods and services are open and trading, operating in strict adherence to their COVIDSafe plans and density requirements.

  • Supermarkets and grocery shops, including all food and liquor shops
  • Convenience stores and newsagents
  • Pharmacies
  • Bank branches
  • Medicare and/or Centrelink
  • Locksmiths
  • Laundry and dry cleaners
  • Telecommunication services
  • Maternity supplies
  • Post offices
  • Fuel retailing
  • Hardware, building and garden supplies retailing for tradespeople
  • Specialist stationery services for business use
  • Disability and health equipment, mobility services
  • Security services
  • Building maintenance, cleaning
  • Road transport (i.e. freight and couriers)
  • Hairdressing, beauty and personal care services, with the requirement that only services where the client can wear a face covering for the duration of the service or procedure are permitted
  • Food and drink retailers for seated indoor and outdoor customers, subject to a number of restrictions:
    • Seated dining only
    • Maximum 10 people per group, seated 1.5m from other groups (both within the venue and between patrons at adjacent venues)
    • For indoor spaces, with a cap of 10 persons per indoor space, with a maximum of 20 patrons per venue indoors, subject to 4sqm per person
    • For outdoor spaces, with a cap of 50 patrons per outdoor venue subject to 2sqm per person
  • Food courts, subject to the following restrictions:
    • Maximum of two people per table
    • Capacity limited to the lesser of 25% of total capacity, or one person per 8sqm
    • Regular cleaning and recording of names required
  • Other retail services.


For further detail on what and how businesses can trade during Step 3 of easing restrictions, visit https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19.


Cafes and Restaurants

Please note that our café and restaurant retailers are now permitted to serve dine in-customers, subject to restrictions. Details of café and restaurant retailers now serving dine in, and those still offering takeaway and food delivery is available here.


Food Courts
From Wednesday 28 October, our customers can also take a seat and enjoy a meal in our food court seating areas.
In line with government restrictions, our food courts will reopen with capacity capped at the lesser of 25% of total capacity, or one person per 8sqm, with customers limited to two people per table. We have allocated seating in our food courts to comply with these directions, so please ensure you only use the tables and seating available. Patrons will be required to provide their contact details (name and phone number), along with the date and time they dined in-Centre.

Retail Stores
We are also pleased to be able to welcome back our retail stores. For details on retailers now open and trading, or to contact a retailer, click here. While many stores are now open, we encourage you to take advantage of our Order and Collect service, which lets you order from your preferred retailer and have your shopping delivered directly to your car, allowing you to avoid other shoppers. To find out more, click here

Beauty and Personal Care Services
Those retailers offering beauty and personal care services are also allowed to reopen for trade, with the requirement that only services where the client can wear a face covering for the duration of the service or procedure are permitted.


Although many of our retailers are permitted to trade, some may have chosen to temporarily close or otherwise reduce their hours while Melbourne is under lockdown. We encourage you to review our directory for the most recent information on individual retailers’ trading hours.

We are thrilled that we are now on the road to reopening and remain committed to keeping our community updated as restrictions ease and our operating conditions change.

For further detail on COVID-19 related restrictions implemented by the Victorian Government, please visit https://www.vic.gov.au/coronavirus-covid-19-restrictions-victoria.


Helping keep our community safe

As has been the case throughout the entire COVID-19 pandemic, the health and wellbeing of our customers, staff, retailers and contractors is our number one priority.


Alongside adherence to relevant COVIDSafe Plans, we continue to implement and maintain stringent precautionary measures to keep our entire community safe. These include:

  • A strengthened focus on disinfecting commonly touched areas, sanitising high-touch points with high-grade disinfectant throughout the Centre.
  • Ensuring that our cleaning principles adhere to the guidelines set by the Federal Government’s Environmental Cleaning and Disinfection for COVID-19 principles.
  • Positioning permanent hand sanitisation stations at key points throughout the Centre.
  • Placing Australian Government-issued information posters in our bathrooms, which outline crucial information on how you can help stop the spread of COVID-19.
  • Rolling out public hygiene advertisements across the Centre, reinforcing the preventative measures each of us should adopt.
  • Installing signage and floor decals across parts of the Centre, reminding our community to keep 1.5 metres between themselves and others at all times, including when queuing or moving through the Centre.
  • Adjusting air-conditioning systems to maximise the intake of fresh air, ensuring that quality air is circulated throughout the Centre.
  • Reminding our community to adhere to government mandates to wear a face mask while outside of the home, unless there’s a valid reason not to.
  • Working closely with our retail partners to help ensure that we are all playing our part to keep our shared environments safe.

While we are doing what we can to help protect the health of our community, we all have a part to play in keeping our community safe, and that means:

  • Planning your trip in advance of your visit to Eastland.
  • Practising social distancing while you’re at the Centre, always keeping at least 1.5 metres between yourself and others.
  • Maintaining a high level of personal hygiene. Wash your hands regularly (take advantage of our hand sanitisation stations located throughout the Centre) and safely cover your cough or sneeze.
  • Wear a face mask, unless you have a valid reason not to, and follow all government directives and advice.
  • Most importantly, stay at home if you are feeling unwell, are awaiting test results, or are experiencing any COVID-19 symptoms.


As always, we are closely monitoring public health updates and regularly review the range of measures we have implemented to help keep our community safe and are prepared to respond quickly should we need to. Once again, the health and safety of our community is our overriding priority.


Eastland’s Social Distancing Ambassadors

We’re pleased to be able to welcome specially selected Social Distancing Ambassadors to Eastland. These Ambassadors will roam our malls and provide a reminder of the need to keep a 1.5 metre distance from others.

Our dedicated Ambassadors, dressed in an easily identifiable uniform, are trained to offer friendly and approachable direction to both customers and retailers around correct social distancing and responsible queuing. By fielding questions and reminding visitors to the Centre to maintain social distancing, these roving Ambassadors will relieve pressure in our malls. 

Our security, cleaning and customer service staff will also take on the responsibility of dispensing social distancing advice to ensure maximum coverage across the Centre.



Mandatory Face Masks

If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:

  • You are under 12
  • You have a medical condition that prohibits the wearing of a face covering
  • It’s not practical
  • For professional reasons.


To help keep our entire community safe, please be sure to bring an appropriate face mask with you when you next visit Eastland.

We have implemented a number of measures to assist us and our community in adhering to this directive, including:

  • All Centre staff and contractors will be required to wear face masks while at work, unless they have a valid reason not to.
  • Signage that clearly reminds our community they must adhere to the government mandate and not enter the Centre without a face mask unless they are exempt.

Close work with local Police in monitoring our community’s adherence to this directive, generally reminding our community of this new directive and asking those that aren’t wearing face masks, without a valid reason, to leave the Centre.

Thank you for your ongoing patience and understanding as we all adjust to these rigorous new measures and navigate the changes together with kindness and compassion.


Where to buy a face mask at Eastland

The retailers listed below stock face masks, however, please note stock availability is not guaranteed due to the current high demand. We recommend contacting the store before you visit to check whether they have face masks in stock.

Amcal Pharmacy - (03) 9847 0744

Coles - (03) 9879 6956 

Go Vita - (03) 9870 2010 

Nextra Newsagency - (03) 9870 2410

Pharmacy 4 Less - (03) 8822 0828

Priceline Pharmacy - (03) 9870 5966

Woolworths - (03) 8841 7618



Planning your visit

While there are no longer restrictions on reasons to leave home, as part of the restrictions in place in Metropolitan Melbourne, you can only travel up to 25km from your home. Please keep this in mind if you are planning on visiting Eastland. For more information on the Victorian restrictions, we encourage you to visit https://www.dhhs.vic.gov.au/stage-4-restrictions-covid-19.


If you’re planning on visiting Eastland, it’s important to plan your trip in advance to help keep our community safe. Here are some things to think about when planning your visit:

  1. Avoid visiting the Centre at peak times
  2. Check store trading hours and individual conditions of entry in advance
  3. Pre-book health and other appointments
  4. Wear a face mask
  5. Consider if you can utilise our Order and Collect service
  6. Most importantly, if you are feeling unwell or are awaiting test results, stay at home and seek medical advice.

For more information on things you should consider to ensure a safe and pleasant shopping experience at Eastland, click here.




Centre Trading Hours

While we are continuing to assess the evolving situation, and are prepared to respond if necessary, Eastland’s trading hours are as follows:

Monday: 9am – 5:30pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 5pm
Sunday: 10am – 5pm




Customer Service Desk


Our Guest Service Desk located on Level B1 near Valet is open to assist with information on services, gift card purchases and retailer details. Staffed hours are as follows:

Monday: 9am – 5:30pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9am – 9pm
Friday: 9am – 9pm
Saturday: 9am – 5pm
Sunday: 10am – 5pm

Further Store Updates


  • Big W Click & Collect service available.
  • Coles open to all customers from 7am until 10pm.
  • David Jones Click & Collect service available.
  • Hoyts Cinema closed until further notice.
  • Kmart Click & Collect service available.
  • JB Hi-Fi Click & Collect service available.
  • Myer Click & Collect service available.
  • Target Click & Collect service available.
  • Woolworths open to all customers from 7am until 10pm.

Click here for a list of stores offering click and collect services.


Personal Services:

In accordance with the Victorian Government directive, from 19 October Hairdressers can reopen while beauty and personal care services will remain temporarily closed.

The following Eastland hairdressers and barbers are now trading:


Click here for a list of stores currently open at Eastland. This page is updated regularly, but we recommend contacting stores directly to confirm their opening arrangements.


We will continue to provide updates in real time as they evolve.