Coronavirus Update
As we navigate Coronavirus together, here’s our commitment to you.
Published 15 March
Update as of Monday 1 June with regards to easing of restrictions

As we begin on the path to a new normal, we look forward to welcoming familiar faces back to Eastland, but we are not underestimating the importance of prioritising the health and wellbeing of our customers, staff, retailers and contractors. This has, and always will be, our number one priority.
 
We continue to maintain a significantly heightened level of precautionary measures to help keep our community safe. These measures include:

  • a strengthened focus on disinfecting commonly touched areas
  • positioning of hand sanitiser stations at key points throughout the Centre
  • installation of signage and floor decals across parts of the centre, reminding our community to keep 1.5 metres between themselves and others at all times.

 

While our team is doing what we can to help protect the wellbeing of our community, we all have a part to play in keeping our community safe and that means:

  • Practice social distancing when at the Centre and keep a minimum of 1.5 metres between yourself and people not within your ‘party’. For more information regarding social distancing requirements when visiting our Centre please click here.
  • Maintain a high level of personal hygiene. Wash your hands regularly (take advantage of our hand sanitisation stations located throughout the Centre), safely cover your cough or sneeze and, most importantly, stay at home if you feel unwell. Further information can be found here.

 

As part of the Government’s first stage of its three-step recovery, some of our community’s favourite in-Centre experiences can return.

With restrictions easing and the Victorian Government confirming the State’s first stage of the road to recovery, we are seeing retailers start to reopen or adjust their trading hours and conditions in line with the government directives.

From 1 June you will now be able to dine-in at selected restaurants and cafes and relax at one of the many beauty salons and personal care retailers located at Eastland.

However, it’s still early in our journey and a number of restrictions, designed to help keep our communities safe, remain in place.
 
Not all restaurants and cafés will be able to offer a dine-in option. Food outlets with common seating areas such as those located within our food court remain takeaway or delivery only. Those that are deciding to offer a dine-in service can only serve 20 people at any one time and must still adhere to social distancing directives, including the 4sqm per person rule. Additionally, alcohol is only available with meals, and venues must record contact details of every customer.
 
Beauty salon services will begin to reopen, though it may take longer for some to reopen than others. These retailers must also adhere to social distancing directives and can only have up to a maximum of 20 people inside at any one time, also taking into account the 4sqm per person rule. These retailers must also record the contact details of all clients.

Real-time updates on retailers trading at Eastland can be found here.

As we begin on the path to a new normal and start to welcome back our loyal community, we ask for you to work with us to help keep our shared environments safe, and for your continued support in ensuring your fellow shoppers and dedicated retail staff are treated with respect and compassion as we all learn to navigate a quickly changing reality.

We thank you for your continued patience and cooperation and look forward to welcoming you back to Eastland soon.


Which stores remain open?

As an essential service provider, Eastland remains open and trading, with significantly enhanced measures in place to stop the spread of the virus within our centre.

A full list of retailers that are currently trading is available here

Our restaurants, cafes and food court remain open for takeaway, offering pick-up or home-delivery options - More information

As of 1 June, some restaurants and cafes will offer dine-in options again - More information

As of 1 June, some beauty salons and massage services will trade again - More information

Note, as per social distancing directives, we have temporarily closed our food court seating areas. 

In accordance with the Australian Government directive issued on 24 March 2020, we have temporarily closed gyms, cinemas, entertainment venues, kids’ play areas and seating zones for our restaurants, cafes and food court at Eastland.

 

Keeping you safe as we navigate Coronavirus together

At Eastland, we have strengthened our already stringent cleaning processes by placing a heightened focus on sanitising high-touch points with high-grade disinfectant as well as increasing the number of cleaning rotations each day. We have placed hand sanitation units throughout the centre and at key entries for customers to use on entry, exit, and during your visit.

We have placed Australian Government-issued information posters in our bathrooms, which outline crucial information on how you can help stop the spread of Covid-19. We have also rolled out public hygiene advertisements across the centre to reinforce preventative measures that each of us should adopt.

To protect yourself and those around you, we ask every member of our community to adopt safe physical distancing measures while visiting the centre. This includes avoiding crowded areas and maintaining adequate space of at least two metres between yourself and others when queuing or moving through the centre.

We continue to work in close collaboration with our retailers to ensure that we are all doing our part to keep our shared environments clean and safe while keeping our team members up to date with new information and advice from the relevant authorities. 

We are closely monitoring public health updates and prepared to act quickly should advice change. It goes without saying that our community’s health and wellbeing comes first.

We ask for your support in making sure Eastland continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation. We also encourage all customers commit to social distancing whilst visiting.

With all that said, we remain open for business and sincerely look forward to seeing you at Eastland.

 

Things to Remember When Considering a Visit to Eastland

Considering a visit to Eastland? Before you visit, we have put together a list of things you should consider, to ensure a safe and pleasant shopping experience. We all have a role to play in keeping our community safe and healthy.

 
Thank you for your patience and understanding as we all adjust to a rapidly changing reality, and the many changes that have come with it.