Coronavirus Update
How Eastland is responding to the COVID-19 situation
Published 02 June

Community notice | 15.09.21

We wish to advise that individuals who recently visited a store within Eastland have now been confirmed to have COVID-19. As a result, a COVID-19 exposure site has been identified at the Centre. 


Westpac between 9:30am – 3:30pm (Tier 2 exposure site)


Westpac between 9:30am – 3:30pm (Tier 2 exposure site)

If you have visited a Tier 2 site during the relevant times, you should urgently get tested and isolate until a negative result is received.  

This retailer is being guided by DHHS in their response, including undertaking a deep clean of their tenancy and sending staff members home to be tested.

The health and wellbeing of our entire community is our top priority, which is why we are taking this situation very seriously. Please see below for more information on what we are doing to help keep our community safe.

We will be guided by DHHS in any next steps we need to take in managing this situation safely, including additional deep cleaning and contact tracing.

Please visit https://www.coronavirus.vic.gov.au/case-alerts%E2%80%93public-exposure-sitesfor more information on this evolving situation. 

Changes to Eastland in accordance with the Victorian Government issued lockdown – 01 September 2021 

The Victorian Government has announced that the current lockdown will be extended until 70% of Victorians receive their first dose of the vaccine, which is expected to be around 23 September 2021

As has been the case throughout the pandemic period, Eastland will remain open and trading during this lockdown, serving the essential needs of those that choose to visit us. 

This lockdown has resulted in a few changes at Eastland, with only essential goods and services permitted to trade during this time including: 
Supermarkets and grocery shops, including all food and liquor stores
Restaurants and cafes for delivery and contactless takeaway only
Medical Centres for appointments that cannot be undertaken virtually
Medicare and/or Centrelink
Bank branches
Convenience stores and newsagents
Post offices
Laundry and dry cleaners

The Victorian Government has also announced that a curfew is now in place across metropolitan Melbourne, which will be in place from 9:00pm to 5:00am every night. This curfew means that some of our retailers may reduce or otherwise change their trading hours.

Please note that our café and restaurant retailers are permitted to remain open, offering takeaway and home delivery services only. Details of café and restaurant retailers offering takeaway and food delivery is available here.

While many of our food court retailers may choose to remain open for takeaway and delivery services, we note that our food court seating will temporarily close. Our play areas will also temporarily close. 

Furthermore, non-essential retailers who offer a click and collect or online service are permitted to remain open for the purposes of fulfilling these orders only.

We also ask that you please remember to check in should you visit our centre, and at each retailer, by using the Service Victoria QR code app. Signage has been posted throughout the Centre for your convenience. 

This is not an exhaustive list of all changes resulting from this lockdown. For further details on what this lockdown means for Victoria, for our centre, and for you, we encourage you to visit https://www.coronavirus.vic.gov.au/. 

Mandatory face masks

If you choose to visit us during this time, please remember that you must wear a face mask at all times when visiting our Centre, unless:

  • You are under 12
  • You have a medical condition that prohibits the wearing of a face mask
  • It’s not practical
  • For professional reasons.

To help keep our entire community safe, please be sure to bring a face mask with you the next time you visit Eastland.

We also ask for your continued support in making sure Eastland continues to be a place of kindness and compassion for all our customers and staff throughout this time.

The health and wellbeing of our entire community is our overriding objective and something we take very seriously. For more details on what Eastland is doing to help keep you and your loved ones safe during this time, please read the information below.

Keeping you safe at Eastland

Our community’s health and wellbeing is our overriding priority and we continue to maintain a range of measures to help keep you safe when you visit Eastland. These include:

  • Strengthening our already stringent cleaning processes, including a heightened focus on sanitising high-touch points with high-grade disinfectant, as well as increasing the number of cleaning rotations each day.
  • Placement of hand sanitiser stations at key locations throughout the centre, including our main centre entrances and Customer Service Desk for our entire community to access.

  • Installation of signage across our Centre, reminding our community to keep 1.5 metres between themselves and others at all times, as well as the placement of Australian Government-issued information posters in our bathrooms which outline crucial information on how you can help stop the spread of COVID-19.

  • Contactless wayfinding, available at our Centre directories, allowing you to scan a QR code on your mobile to find any store in the Centre.


How you can help

While visiting Eastland, we ask that you continue to play your role in keeping our community safe. This means:

  • Social distancing – always keep at least 1.5 metres between yourself and others,

  • Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience.
  • Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.

  • Adhere to capacity guidelines – currently in Victoria, the one in two square metre rule applies. Please adhere to retailer maximum capacity numbers which are outlined at their store entrance. Seating is available in our Food Court, however the one in two square metre rule applies, and customers must still adhere to the 1.5 metres distance rule.

  • Plan your visit - due to restricted numbers in our restaurants, beauty salons, gyms and cinema, please ensure you contact individual retailers to book your visit.


We ask for your support in ensuring Eastland continues to be a place of kindness and compassion for all our customers and staff during this time.

To keep up to date with the latest announcements regarding COVID-19, including case locations, we encourage you to visit the Department of Health and Human Services website at https://www.dhhs.vic.gov.au/coronavirus.

With all that said, we remain open for business and sincerely look forward to seeing you at Eastland.